Information of HELP_ENCRYPTION.PNG
HELP_ENCRYPTION.PNG(HELP_DECRYPT.PNG) is a kind of ransom virus related to cryptowall 3.0 virus. This kind of virus is capable to encrypt users' data on the computer. Usually this kind of virus can infiltrate into the computer through spam email attachment, unsafe program, malicious links or hacked sites, etc. Once gets into the computer, HELP_ENCRYPTION.PNG will change the computer setting including the system files and registry entries. It can run automatically at the background without any consent.
HELP_ENCRYPTION.PNG will encrypt your file and show the instruction to get the key to recover your file. You may be asked for a certain money to pay for the key. However, it is no guarantee. There seems to be some labs or online services which allow infected users to retrieve their private key by uploading a sample file, and then receive a decryption tool. But most of the experts states that the only method you have of restoring your files is from a backup or Shadow Volume Copies if you have System Restore enabled.
It is suggested to remove HELP_ENCRYPTION.PNG as soon as possible to prevent further damage. To prevent this kind of virus, you should never click on a link or attachment in an email from a untrusted source and be wary of files with a double extension such as .txt.vb or .jpg.exe. And it is recommended to keep a powerful and well-known antivirus program like Spyhunter to protect your computer.
HELP_ENCRYPTION.PNG will encrypt your file and show the instruction to get the key to recover your file. You may be asked for a certain money to pay for the key. However, it is no guarantee. There seems to be some labs or online services which allow infected users to retrieve their private key by uploading a sample file, and then receive a decryption tool. But most of the experts states that the only method you have of restoring your files is from a backup or Shadow Volume Copies if you have System Restore enabled.
It is suggested to remove HELP_ENCRYPTION.PNG as soon as possible to prevent further damage. To prevent this kind of virus, you should never click on a link or attachment in an email from a untrusted source and be wary of files with a double extension such as .txt.vb or .jpg.exe. And it is recommended to keep a powerful and well-known antivirus program like Spyhunter to protect your computer.
Instruction to remove HELP_ENCRYPTION.PNG
Method 1: Manual removal
Boot up the infected computer, press F8 at the very beginning, choose “Safe Mode with Networking” and press Enter to get in safe mode with networking.
Step 1: Press CTRL+ALT+DEL or CTRL+SHIFT+ESC to open Windows Task Manager and close all the related running processes.
Step 2: Remove HELP_ENCRYPTION.PNG from control panel.
1) On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel.
Windows Vista/7/8: Click Uninstall a Program.
Windows XP: Click Add or Remove Programs.
2) When you find the program HELP_ENCRYPTION.PNG, click it, and then do one of the following:
Windows Vista/7/8: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
Step 3 Go to the Registry Editor and remove all the infection registry entries listed here:
(Steps: Hit Win+R keys and then type regedit in Run box to search)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\MpUXSrv.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\MSASCui.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msconfig.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\MSASCui.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msconfig.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe
Method 2: Automatic Removal with SpyHunter
SpyHunter is a world-famous real-time malware protection and removal tool, which is designed to detect , remove and protect your PC from the latest malware attacks, such as Trojans, worms, rootkits, rogue viruses, browser hijacker, ransomware, adware, key-loggers, and so forth.
Boot up the infected computer, press F8 at the very beginning, choose “Safe Mode with Networking” and press Enter to get in safe mode with networking.
Boot up the infected computer, press F8 at the very beginning, choose “Safe Mode with Networking” and press Enter to get in safe mode with networking.
Step 1: Press the following button to download SpyHunter.
Step 2: InstallSpyHunter on your computer.
Step 3: Scan computer now!
Step 4: Select all and then Remove to delete all threats.
Note: Manual removal is very difficult. If you don’t have sufficient expertise in dealing with the manual removal, it is suggested to Install Spyhunter to remove viruses safely and quickly.
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